Privacy Policy
Last Updated: June 2025
This Privacy Policy explains how WestAce Casino, operating at westacecasino.info, collects, uses, stores, and protects your personal information when you access our website or services. By using this site you agree to the practices described below.
1. Information We Collect
When you register or interact with west ace casino, we collect information you provide directly. This includes your name, date of birth, email address, postal address, phone number, and payment details required for deposits and withdrawals.
We also collect data automatically through your use of the site. This includes IP address, browser type, device identifiers, pages visited, session duration, and referring URLs. This data is collected through cookies and similar tracking technologies.
2. How We Use Your Information
We use the personal data we collect for the following purposes:
- To create and maintain your casino account
- To process deposits, withdrawals, and bonus claims
- To verify your identity as required by KYC and anti-money laundering regulations
- To comply with responsible gambling obligations, including age verification
- To respond to customer support queries
- To detect and prevent fraud, collusion, and prohibited account activity
- To send transactional communications related to your account
- To send promotional communications where you have given consent
- To improve site functionality and user experience through analytics
3. Legal Basis for Processing
We process your personal data on the following legal grounds under UK GDPR and the Data Protection Act 2018. Where processing is necessary to perform our contract with you, we rely on contractual necessity. Where we are required to process data to comply with legal obligations including gambling licence conditions and AML requirements, we rely on legal obligation. Where you have opted in to marketing communications, we rely on your consent. For fraud prevention and site security, we rely on legitimate interests.
4. Cookies
WestAce Casino uses cookies to maintain session state, remember preferences, and gather anonymous analytics data. Essential cookies are required for the site to function and cannot be disabled. Analytics and marketing cookies are optional and require your consent, which you can manage through our cookie preference settings.
Third-party game providers and analytics services may also set cookies when you use their services embedded on our platform. We cannot control these cookies directly but we list the main third parties in our cookie declaration.
5. Data Sharing
We do not sell your personal data. We share data with third parties only where necessary to deliver our services or comply with legal requirements. Relevant parties include payment processors for transaction handling, identity verification providers for KYC checks, game software providers for session data, customer support platforms for ticket management, and regulatory authorities where disclosure is legally required.
All third parties we work with are bound by data processing agreements and are required to handle your data in accordance with applicable data protection law.
6. Data Retention
We retain your account data for a minimum of five years after account closure, as required by gambling regulations and AML obligations. Anonymised analytics data may be retained for longer periods. You may request deletion of personal data not subject to a legal retention obligation by contacting our support team.
7. Your Rights
Under UK data protection law you have the right to access the personal data we hold about you, to correct inaccurate data, to request erasure where no legal obligation requires retention, to restrict or object to certain types of processing, and to receive your data in a portable format. To exercise any of these rights, contact us through the support channel on our site. We will respond within 30 days.
8. Security
WestAce Casino uses 128-bit SSL encryption for all data transmitted between your device and our servers. Account access is protected by password authentication. Payment data is handled through PCI-DSS compliant processors and is not stored on our servers. We conduct periodic security reviews and maintain access controls to limit staff access to personal data.
9. International Transfers
Some service providers we use may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, including standard contractual clauses or adequacy decisions recognised under UK data protection law.
10. Children
WestAce Casino is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover an account belonging to a minor it will be closed immediately and all data deleted. We use age verification checks during registration to prevent underage access.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on the site. The date at the top of this page reflects when the policy was last updated. Continued use of the site after changes constitutes acceptance of the revised policy.
12. Contact
For privacy-related queries, contact our support team through the live chat or email support channel available on this site. For formal complaints regarding data processing you may also contact the Information Commissioner's Office at ico.org.uk.