Terms & Conditions
Last Updated: June 2025
These Terms and Conditions govern your use of the WestAce Casino website at westacecasino.info and all services provided through it. By registering an account or accessing the site, you agree to these terms in full. If you do not agree, do not use the service.
1. Eligibility
You must be at least 18 years of age to register and use WestAce Casino. Use of the site by anyone under 18 is strictly prohibited. By creating an account you confirm you are of legal age in your jurisdiction to engage in online gambling. We reserve the right to request proof of age at any time and to close accounts where verification cannot be completed.
Access to casino westace may be restricted in certain jurisdictions where online gambling is prohibited or requires a local licence we do not hold. It is your responsibility to confirm that online gambling is legal in your country or region before registering.
2. Account Registration
One account per person is permitted. Duplicate accounts will be closed and any balances may be forfeited. You must provide accurate and complete information during registration. Providing false information, including a false name, address, or date of birth, is a breach of these terms and may result in permanent account closure and forfeiture of balances.
You are responsible for maintaining the confidentiality of your account credentials. Any activity carried out through your account, whether authorised by you or not, is your responsibility until you report unauthorised access to our support team.
3. Identity Verification (KYC)
WestAce Casino is required to verify the identity of all players before processing withdrawals. This process may also be triggered at other points, including when large deposits are made or when account activity triggers internal review thresholds.
Required documents typically include government-issued photo ID, proof of address dated within three months, and proof of payment method. Additional documents may be requested where required by regulatory or anti-money laundering obligations. Withdrawals will not be processed until verification is complete.
4. Deposits
The minimum deposit at west ace casino is £10. Deposits are processed in GBP. We accept Visa, Mastercard, PayPal, Skrill, Neteller, Paysafecard, and bank transfer. Specific payment methods may not be available depending on your region or account status.
We do not accept deposits from third-party accounts. Funds deposited must originate from a payment method in your own name. Deposits made from accounts belonging to another person will be returned and the account may be suspended.
5. Withdrawals
The minimum withdrawal is £20. All withdrawals are subject to an internal review process before funds are released. E-wallet withdrawals are typically processed within 24 hours of approval. Card withdrawals take 3 to 5 business days. Bank transfers take 3 to 7 business days.
Withdrawals will not be processed until KYC verification is complete. Where a withdrawal request is declined, the funds will be returned to your account balance and you will be notified with a reason for the refusal.
6. Bonuses and Promotions
All bonuses and promotions offered at westace casino are subject to individual terms that apply in addition to these general Terms and Conditions. Before claiming any bonus, read the specific terms for that promotion. These terms will specify the wagering requirement, eligible games, minimum qualifying deposit, maximum bet while wagering, and any time limits.
6.1 Wagering Requirements
Bonus funds must be wagered the specified number of times before they can be withdrawn. The standard wagering requirement on the welcome bonus is 35x the bonus amount. Not all games contribute equally to wagering. Slots typically contribute 100%, while live casino games may contribute 0% to 10%. Check the specific bonus terms for the contribution table.
6.2 Bonus Abuse
We reserve the right to cancel bonuses and close accounts where we determine that bonus abuse has taken place. This includes using multiple accounts to claim the same promotion, using mathematical strategies to exploit bonus terms, or any other behaviour that in our reasonable judgement constitutes abuse of our promotional offering.
7. Gameplay Rules
Games at WestAce Casino are provided by licensed software suppliers and use certified random number generators for all RNG titles. Game results are final once confirmed by the game engine. Technical malfunctions void all plays and pay at the time of the fault.
In the event of a dispute regarding a game result, the game server logs are the definitive record. You may contact support to request a review of a disputed outcome. All such reviews are final.
8. Prohibited Activities
The following activities are prohibited and will result in account suspension or closure:
- Registering more than one account
- Using VPN, proxy, or anonymising services to circumvent geographic restrictions
- Depositing funds obtained through illegal means
- Colluding with other players in live or multiplayer games
- Using automated software, bots, or scripts to interact with games or the platform
- Attempting to exploit software errors or vulnerabilities
- Providing false identity or payment information
- Allowing a third party to operate your account
9. Responsible Gambling
WestAce Casino takes responsible gambling seriously. Players can set deposit limits, session time limits, loss limits, and wager limits through the account settings. These tools are available at all times and deposit limits can be reduced immediately, though increases require a cooling-off period.
Self-exclusion is available through the account settings. UK players can also register with GamStop at gamstop.co.uk for a cross-operator self-exclusion that cannot be reversed within the selected exclusion period. If gambling is causing you harm, contact GamCare on 0808 8020 133 or BeGambleAware at begambleaware.org.
10. Account Closure
You may close your account at any time by contacting our support team. Any balance remaining at the time of closure will be returned to you subject to verification requirements. Bonus balances that have not met wagering requirements will be forfeited on account closure.
We reserve the right to close accounts with or without notice where a breach of these terms has occurred, where fraudulent activity is suspected, where regulatory requirements demand it, or where continued account operation would conflict with our responsible gambling obligations.
11. Intellectual Property
All content on the westacecasino.info website, including but not limited to text, graphics, logos, and software, is the property of WestAce Casino or its licensed suppliers. You may not reproduce, distribute, or create derivative works from any part of this site without prior written permission.
12. Limitation of Liability
WestAce Casino operates this site as an information and access portal. We are not liable for losses arising from technical failures, game malfunctions outside our control, or connectivity issues on the user's end. Our total liability to you for any claim arising from use of this site is limited to the amount deposited by you in the 30 days prior to the event giving rise to the claim.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with applicable law. Any disputes arising from your use of WestAce Casino that cannot be resolved through our internal complaints process may be referred to an alternative dispute resolution service as specified in our complaints procedure.
14. Changes to These Terms
We may update these Terms and Conditions at any time. Material changes will be communicated to registered players via email or a site notice. Continued use of WestAce Casino after such notification constitutes your acceptance of the updated terms.
15. Contact
For queries about these Terms and Conditions, contact our support team through the live chat or email channel available on this site. We aim to respond to all formal complaints within five business days.